¨ All orders within USA are shipped via USPS Priority mail service with insurance and /or delivery confirmation. If you must have other forms of shipment, we will gladly accommodate, just E-mail us.
¨ All orders outside the USA are shipped USPS Priority or Global Priority .
¨ All items sold as-is. Returns only on items grossly misrepresented...sent wrong item...we take great pride in being accurate on all descriptions, including measurements, stains and damage, etc. We will not return because of non-fit, please take great care in knowing your measurements. We must receive email within 24 hours of delivery of item for adjustments.
¨ If you need more information or pictures of any item please E-mail us.
Order Information Please E-mail us with your Item Number and the page name your item is on. We will check inventory to see if item is still available and email back with the total cost including shipping. Please remember, that the clothing, especially the early items, are 50 to 100 years old and will show some signs of age.
Payment You may use Paypal, a credit card (over the phone) or mail a check or postal money order to Matilda’s Closet, 6960 N 57 Dr, Glendale, Arizona 85301. Pay to the order of Matilda’s Closet and include your shipping address, email address & item number. Make sure you contact us by E-mail before sending payment to make sure the item is still available and we can reserve it for you. Each customer is notified when their check has been received and cleared. Items will be held on reserve for 10 days if the payment hasn't been received or the check hasn’t cleared within 10 days the reserve sign will be removed, unless we have been contacted by you for whatever reason.
Credit Card Information We accept the following major credit cards, Visa and Master card and Discover . Please E-mail or call us with your credit card information.
After order has been received. We will email you with the status of your item
( all items subject to prior sale) and the amount of your item ( price does not include shipping) We will reserve your item at the time of order confirmation, and give you the total. Your item will be held for 10 days, if payment has not been received by then you will be emailed 2 times to reconfirm the order. If we receive no response or good reason for delay the reserve sign will be removed. When payment has been received the reserve sign will be changed to a sold sign.
Shipping The cost of shipping will be given when you email us with your item request. Most items will be $8.00 shipping and handling within the USA for priority mail. Priority mail overseas will be by country and weight and starts at $28. You are responsible for your countries duty charges and do not ask us to lie on the customs forms. Each customer is notified when their package has been shipped.
Returns Our policy is No Returns unless grossly mis-represented. However if you receive the wrong item please contact us within "24 hours" of receipt . We will pay shipping for the item to be returned. We expect the item returned in the same condition as shipped out. You will be emailed when we receive the item , your correct item will be shipped the next working day. Thank you for your cooperation.
Layaways We offer a layaway plan for items $75.00 or more. A 25% (non-refundable) deposit is required within 10 days of order date. The remaining balance is due within 30 days of the order date. Please limit your layaways to only 3 items or less at a time. If for some reason the layaway transaction is not completed, all your money will be refunded except the 25% deposit. Please feel free to contact us by phone or E-mail if you have any questions.